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International customers should also remember to investigate any applicable taxes and fees payable in their country of residence, such as quarantine inspection fees, GST/VAT and import tariffs. All Taxes and customs charges are the responsibility of the customer and also differ depending on the country and state of the shipping address. We are not responsible for any additional taxes or customs charges that are requested during the shipment of your order.

As the sweater is made of natural fibre, it is breathable and doesn't require to be washed as often as a cotton or polyester sweater would. Air your sweater frequently, and wash is when necessary. Ideally, it should be hand washed with a wool detergent, and dried flat. It may be dry-cleaned but make sure your cleaners check the care labels first. DO NOT machine wash your sweater unless it is clearly labeled to do so. NEVER put it in the tumble dryer.

Wool has the unique ability to conform to the wearer. Wool can also stretch up to 70% its original length without damaging. Our high quality sweaters can take a little tugging to make a sweater that is a little snug fit. If the sweater does not fit, you must return it to us within 60 days and upon receipt of the garment and we will find another size for you and you will be liable for the return shipping fees. If you prefer a refund we will only refund the items you are returning but not for the shipping costs.

Sometimes emails sent to our customers will go into their Spam or Junk Mail. Once you place your order, be certain to monitor your Spam or Junk Mail folders for updates.

You're very important to us and we want to provide you a safe and secure online experience. We take your security seriously - its part of our commitment to great customer service. All the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information. When you see either a solid key icon or a locked keypad at the lower portion of your browser window it means the site is secured through a Secure Socket Layer (SSL). Pages requesting personal information will always have one of these icons. If you're still unsure about ordering over the Internet, just email us at Our Email or call us at +86 13819306068, and we'll be able to take your order over the phone..